Refund/Returns Policy

Returns and Exchanges

Thank you for your purchase. Refunds for change of mind will not be accepted. However, if you find any malfunction or faults with your purchased product, you may return it to us for a warranty claim. Please see below for more information on our return policy.

Exchange Process

To return an item, please email customer service at [email protected] or contact: (+94) 77 621 0111. We will guide you on how to make your returns. If you are returning via courier service, Place the item securely in its original packaging and Purchase Invoice from OTC.lk, and mail your return to the following address:

OTC.lk

160, First Cross Street, Colombo 11, Sri Lanka

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process the warranty claim. Please allow at least fourteen (14) days from the date of return of your item to process the claim.

Exceptions

The following items cannot be returned or exchanged: